Calm Waters Keepsakes Privacy Policy
At Calm Waters Keepsakes, we are committed to protecting your privacy and handling your personal information with care and respect.
This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order with us.
Information We Collect
When you place an order, contact us, or use our website, we may collect the following information:
Your name
Postal address
Email address
Telephone number
Payment information
Order details
Any information you provide regarding memorial inclusions such as ashes, hair, fur or fabric
We only collect information necessary to provide our products and services.
How We Use Your Information
We use your information to:
Process and complete your order
Communicate with you regarding your order
Send collection kits and completed jewellery
Provide customer support
Improve our website and services
Meet legal or regulatory requirements
We will never sell your personal information to third parties.
Memorial Inclusions
Any memorial inclusions sent to us are handled with the utmost care and respect.
Unused inclusions are returned with your completed order wherever possible.
Payment Information
Payments are processed securely through trusted payment providers. We do not store your full payment card details.
Sharing Your Information
We may share limited information with trusted third parties only where necessary, including:
Delivery and postal services
Payment providers
Website hosting providers
These providers are required to keep your information secure.
Data Security
We take reasonable steps to protect your personal information and keep it secure from unauthorised access, misuse or disclosure.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use the site.
You can disable cookies through your browser settings if preferred.
Your Rights
Under UK data protection laws, you have the right to:
Request access to your personal information
Request corrections to inaccurate information
Request deletion of your data where applicable
Withdraw consent for marketing communications
To make any requests regarding your data, please contact us.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Calm Waters Keepsakes
Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
Last updated: May 2026